Digital Customer Experience Design

JRMC 7010e • May 2022

JRMC 7010 analyzed the world of design through a perspective of the customer's experience. Since the course took place in such a short period of time, the primary focus of the class was set on the final project. In my case, I chose to redesign a particular feature of Venmo's peer-to-peer transaction app: the transaction requests.

More details about the project including a customer journey map, user personas, and prototypes are included in this article.